Warranty & Returns
Bownet Promotions offers warranties on physically defective products. This includes awards that are broken or damaged in shipping but does not include missing stones on rings.
Defective products will be replaced as long as a warranty claim is made within 14 days from orders.
Please submit all of the requested information to firstname.lastname@example.org
- Customer's name, address, and phone number
- Name of store the product was purchased from
- Invoice or Order number
- Purchase date
- Image(s) of problem with product. Please only send .jpeg files only
- Product style number or brief description of product (ie: 3' x 5' Soccer)
- Brief description explaining problem with product
Please allow 48 hours after submission for your warranty claim to be reviewed by our engineering team.
If we determine the damage falls under our policy, your warranty claim will be processed within 72 hours (3 Business Days) of submission. You will receive an emailed invoice which will include your UPS tracking number as well as items shipped.
If we determine the damage does not fall under our policy, we will contact you within 48 hours explaining our reasoning and offer options to repair or replace your damaged product.
NOTE: DO NOT SEND BACK YOUR PRODUCT TO BOWNET UNLESS REQUESTED TO BY BOWNET PROMOTIONS. In most cases we do not need your product sent back, however we reserve the right to request it be sent back if needed for review. We do not require your item to determine the nature of the warranty claim.
If you have not heard from us WITHIN 48 HOURS, please send an email to email@example.com
- Full refunds minus credit card charges and freight charges will be given for any Bownet item returned to our warehouse within 15 days of purchase in its original boxed condition.
- No refunds will be given if the item is used and not returned in the original packaging
- All refunds will be issued according to type of payment after a Return Authorization has been requested and issued. Please send request to firstname.lastname@example.org
- NO refund will be issued without a Return Authorization.
- Missing Parts or Damaged Product upon arrival, please contact the Returns department immediately.
Upon receipt of the Return Authorization, please return product within 15 days. (RA Cancellation date 30 days)
The Customer is responsible for return shipping cost, unless an item is received in Error by Bownet.
All returns will be processed after the product has been received and inspected in our warehouse:
- All returned product is subject to a 25% Restocking Fee if not returned in its Original Packaging or Box.
- All returned product is subject to a 25% fee if product is returned Used or Damaged.
- Credit or Refund amount is subject to change if product is returned Used or Damaged, customer will be notified of any discrepancies with the returned product.
- Unauthorized product return is subject to a 25% restocking fee.