Warranty & Returns
RETURN POLICY - Bownet Promotions does not take returns. All sales are FINAL. If your team hasn't already won the championship DO NOT purchase rings.
WARRANTY POLICY
Bownet Promotions offers warranties on physically defective products. This includes awards that are broken or damaged in shipping but does not include missing stones on rings.
Defective products will be replaced as long as a warranty claim is made within 14 days from orders.
Please submit all of the requested information to cs@bownetpromotions.com
- Customer's name, address, and phone number
- Name of store the product was purchased from
- Invoice or Order number
- Purchase date
- Image(s) of problem with product. Please only send .jpeg files only
- Product style number or brief description of product (ie: 3' x 5' Soccer)
- Brief description explaining problem with product
Please allow 48 hours after submission for your warranty claim to be reviewed by our engineering team.
If we determine the damage falls under our policy, your warranty claim will be processed within 72 hours (3 Business Days) of submission. You will receive an emailed invoice which will include your UPS tracking number as well as items shipped.
If we determine the damage does not fall under our policy, we will contact you within 48 hours explaining our reasoning and offer options to repair or replace your damaged product.
NOTE: DO NOT SEND BACK YOUR PRODUCT TO BOWNET UNLESS REQUESTED TO BY BOWNET PROMOTIONS. In most cases we do not need your product sent back, however we reserve the right to request it be sent back if needed for review. We do not require your item to determine the nature of the warranty claim.
If you have not heard from us WITHIN 48 HOURS, please send an email to cs@bownetpromotions.com
